Patient details โ updates all messages automatically
Treatment
Location
Send Message 1 if no reply within 24 hours of first contact. Follow the timing on each card. Stop the sequence the moment they respond or book.
๐
7-Day Follow-up Sequence
Send immediately after booking. The 12-hour and 2-hour reminders ask the patient to confirm โ at least one reply is needed to confirm attendance.
โ
Appointment Confirmation Sequence
Send Message 1 the same day as the missed appointment. Then every 24 hours. Stop as soon as they rebook.
โ No-show Re-engagement โ 7 Days
Send Message 1 within 2 hours of the consultation ending. Day 7 message includes the Google review link and the 50 pound voucher offer.
โญ Post-consultation Follow-up